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20 Jul 2021: Posted on Jul 20. 2 min read.

29 Apr 2021: One virtual agent can respond to thousands of people at once, and a well trained, well-designed, high-quality virtual agent answers about 80% of enquiries, with the remaining 20% needing

20 Jul 2021: Posted on Jul 20. 2 min read.

29 Apr 2021: I wanted a career in industry applying the lessons I’d learnt in my PhD, but 20 years ago few companies were interested.

30 Mar 2021: A challenge when we had an 80% national reduction target was businesses ‘hiding in the 20%’, and in some ways that may be the biggest benefit of the net-zero commitment:

20 Jul 2021: Traditionally careers were perceived to be linear and progressive, mostly in a straight line, but in the past 20 years, and hastened by more dramatic events in the past few years,

30 Mar 2021: I found it difficult to be a normal teenager while training 20 hours a week.