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Her research interests include service recovery, customer complaining behaviour, customer rage, customer experience management, customer value co-creation and pro-bono service. ... Research, California Management Review, Journal of Business Research,

The project explores the configuration and use of the IfM’s strategic technology and innovation management research in complex healthcare applications. ... Through the partnership, the two organisations collaborate on research, education and training

Some interviews are also being conducted with those having experience in psychology in relation to design. ... Research highlights. The strategies of architects’ are translated into assumptions about human behaviour and how to influence it.

25 Nov 2015: 11. Road4FAME ICT in Manufacturing Roadmap. 13. Research Recommendations. 26. Business Models and. ... 11. Road4FAME ICT in Manufacturing Roadmap. 13. Research Recommendations. 26. Business Models and Opportunities.

Toggle navigation. Toggle navigation. Research Areas. Publications. Communicating intelligence. Letizia Mortara (IfM CTM). ... communication and applied psychology research.

24 Jan 2018: This research is guided by, and often developed in collaboration with, partner organisations. ... from world-leading experts. Past topics included insights from venturing psychology, co-design thinking, IP strategies, corporate venture capital and the

21 Jun 2016: Baron, Reuben M., and David A. Kenny. 1986. “The Moderator-Mediator Variable Distinction in Social Psychological Research: Conceptual, Strategic, and Statistical Considerations.” Journal of Personality and Social Psychology 51 (6): ... 82. Belk,

13 Nov 2015: UK&I Engineering Education Research Network - 3rd Annual Symposium. 5 – 6 November 2015. ... A life story approach presents an appropriate methodology to explore students’ sense-making as evidence from research in psychology suggests that we

5 Mar 2013: KT-Box created the conditions for research to have a bigger impact, sooner. ... Many challenges require investigation within the new research field of ‘complex service provision’.

4 Nov 2015: communication and applied psychology research. ... At the basis of the management research on cognition in decision making stand huge leaps forward in the field of applied psychology in the past 40 years, briefly summarised below.