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Customer Loyalty Predictive Model Paper | Cambridge Service Alliance
https://cambridgeservicealliance.eng.cam.ac.uk/news/2016OctPaper19 Jul 2024: Therefore, firms require new data-driven methods that combine behavioral and attitudinal data sources. ... This paper provides a framework that holistically assesses and predicts customer loyalty using attitudinal and behavioral data sources. -
Making and Sustaining the Shift to Services in the Animal Health…
https://cambridgeservicealliance.eng.cam.ac.uk/news/2015MayPaper19 Jul 2024: The research findings of this study show that the value proposition aligns five key processes that are particularly oriented towards service design and delivery. ... Welcome to the Cambridge Service Alliance…. A unique global alliance between the -
MSI Grant for AI Research | Cambridge Service Alliance
https://cambridgeservicealliance.eng.cam.ac.uk/news/2017MSIAward19 Jul 2024: University of Oxford), and involving collaboration with companies including UPS, AbbVie, Vanguard, IHG, Colgate, and Adobe. ... media. This means leveraging the intelligent data abstraction capabilities of deep learning, but also improving the training -
EurOMA Conference - Katharina Greve | Cambridge Service Alliance
https://cambridgeservicealliance.eng.cam.ac.uk/news/2017EurOMAKG19 Jul 2024: managers and researchers of a living lab as well as companies and co-creators. ... Five critical factors enabling co-creation were identified: Customer Engagement, Relationship Management, Operating Principle, Design Layout, and Data Collection Approach. -
Seminar on Co-Creation in Living Labs - Italy | Cambridge Service…
https://cambridgeservicealliance.eng.cam.ac.uk/news/2017MayKGSem19 Jul 2024: This seminar has been part of a series of postgraduate lectures in the "Company Networks Management and Design" course at Carlo Cattaneo University (LIUC). ... Welcome to the Cambridge Service Alliance…. A unique global alliance between the University -
IET Award for Professor Andy Neely | Cambridge Service Alliance
https://cambridgeservicealliance.eng.cam.ac.uk/news/2016IETaward19 Jul 2024: IET Achievement Medals are awarded to individuals who have made major and distinguished contributions in the various sectors of science, engineering and technology. ... Welcome to the Cambridge Service Alliance…. A unique global alliance between the -
Feedback from the Frontline: Engaging front-line employees in service …
https://cambridgeservicealliance.eng.cam.ac.uk/news/2016SeptExecBrief19 Jul 2024: Unfortunately, many companies neglect FLEs as a potential source of knowledge and value. ... Once that model was designed we tested it in a real-world business setting. -
Exploring the Journey to Services | Cambridge Service Alliance
https://cambridgeservicealliance.eng.cam.ac.uk/news/2017MarPaper19 Jul 2024: March paper on 'Exploring the Journey to Services', by Veronica Martinez, Andy Neely, Chander Velu, Stewart Leinster-Evans and Dav Bisessar. ... Why the pace of service development is important. When the coexistence of basic, intermediate and complex -
Bridging the Co-Creation Gap | Cambridge Service Alliance
https://cambridgeservicealliance.eng.cam.ac.uk/news/2017MayPaper19 Jul 2024: Particularly, living labs and companies gain deeper understandings on the specific factors that are relevant to consider when engaging in co-creation. ... lab. Five critical factors enabling co-creation were identified: Customer Engagement, Relationship -
Digital Business Transformation and Strategy | Cambridge Service…
https://cambridgeservicealliance.eng.cam.ac.uk/news/2017NovPaper19 Jul 2024: Digital Business Transformation and Strategy. Submitted by Angela Walters on Sun, 26/11/2017 - 21:29. ... November Paper by Mariam H. Ismail, Mohamed Khater, Mohamed Zaki on 'Digital Business Transformation and Strategy: What do we know so far?'. -
Community of Interest Meeting | Cambridge Service Alliance
https://cambridgeservicealliance.eng.cam.ac.uk/events/2017FebCoI19 Jul 2024: What is the CSA Community of Interest? The Cambridge Service Alliance brings together non-competing firms with a common interest in innovating their business models and making the shift to services ... There is no charge to attend Community of Interest -
Classification of Noisy Data | Cambridge Service Alliance
https://cambridgeservicealliance.eng.cam.ac.uk/news/2016NovPaper19 Jul 2024: Digitalization of manufacturing, the Industrial Internet of Things (IIoT) and the fourth industrial revolution are concepts that are getting monumental attention. ... The key to manifesting this idea of informed and automated decision making is an -
A Small-scale Analysis of Health Service Stakeholder Networks:…
https://cambridgeservicealliance.eng.cam.ac.uk/news/2016FebPaper19 Jul 2024: Further, the approaches proposed in this paper are flexible and accessible and can be applied to other not-for-profit and for-profit service contexts. ... Welcome to the Cambridge Service Alliance…. A unique global alliance between the University of -
Ecosystems Value Mapping and Analysis | Cambridge Service Alliance
https://cambridgeservicealliance.eng.cam.ac.uk/Research/Ecosystems19 Jul 2024: Interviews and maps of the organisational setup of alliances and business ecosystems in which partners are included. ... Such networks act as business ecosystems in which companies’ business models are closely interdependent, competition goes hand in -
Connect with us | Cambridge Service Alliance
https://cambridgeservicealliance.eng.cam.ac.uk/About/Connect19 Jul 2024: Welcome to the Cambridge Service Alliance…. A unique global alliance between the University of Cambridge and some of the world’s leading businesses. ... Help organisations to address the challenges they will face in the next three to five years, -
Community of Interest Meeting | Cambridge Service Alliance
https://cambridgeservicealliance.eng.cam.ac.uk/events/2017AprCoI19 Jul 2024: The Cambridge Service Alliance brings together non-competing firms with a common interest in innovating their business models and making the shift to services and solutions. ... There is no charge to attend Community of Interest meetings, although -
Wearable Sensor Technology and Business | Cambridge Service Alliance
https://cambridgeservicealliance.eng.cam.ac.uk/news/2018JanPaper19 Jul 2024: Wearable Sensor Technology and Business. Submitted by Angela Walters on Mon, 29/01/2018 - 12:47. ... Welcome to the Cambridge Service Alliance…. A unique global alliance between the University of Cambridge and some of the world’s leading businesses. -
2016 POMS CSO Mini-Conference | Cambridge Service Alliance
https://cambridgeservicealliance.eng.cam.ac.uk/news/2016POMSMini19 Jul 2024: The presentations are available below, and include material on the new IBM Academic Initiative for Cloud. ... Creating Business Value and Intelligence in the Digital Era - Ben Amaba, Global Executive for the Hybrid Cloud Products Division, IBM. -
CEMEX join the Alliance as a Gold Member | Cambridge Service Alliance
https://cambridgeservicealliance.eng.cam.ac.uk/news/2018FebCEMEX19 Jul 2024: We work hard to develop and deliver the best solutions in cement, ready-mix, and aggregates, transforming ideas into reality. ... The Design Lab Services was launched to research, diffuse and implement new approaches and best practices for Service Design. -
Research Directory Overview | Trust & Technology Initiative
https://www.trusttech.cam.ac.uk/research-directory-overview19 Jul 2024: What might be more trustworthy alternatives to current internet business models, such as surveillance capitalism and the attention economy? ... How can we navigate the politics and economics necessary to achieve acceptable levels of security, safety, -
Professor Mohamed Zaki | Cambridge Service Alliance
https://cambridgeservicealliance.eng.cam.ac.uk/About/directory/MohamedZaki19 Jul 2024: 29 January 2016- Career Talks- Video: Data disruption and new business models in the education sector, Cambridge University Press Education department. ... 09 April 2015- Cambridge Service Alliance Podcast-Data and Analytics - Data-Driven Business Models. -
Media | Cambridge Service Alliance
https://cambridgeservicealliance.eng.cam.ac.uk/subject/media19 Jul 2024: 24 July 2018. This Publicly Available Specification (PAS) offers guidance to leaders of the UK industry that may enable manufacturing and solution providers in all sectors to win business, gain market ... 3 February 2015. Interview with Andy Neely in -
Service Excellent Programme Delivered to Veolia | Cambridge Service…
https://cambridgeservicealliance.eng.cam.ac.uk/news/2017marVeolia19 Jul 2024: 22 . March 2017. The participants were business unit managers from Veolia Water Technologies and other Veolia product groups. ... Then, the bespoke programme was designed and executed. The work included the development of service innovations for the -
Podcast Interview with Deputy Director Dr Mohamed Zaki | Cambridge…
https://cambridgeservicealliance.eng.cam.ac.uk/news/2017JulyPodcastMZ19 Jul 2024: Customers are looking at the whole solution and they are rethinking their business models from being production orientated to solutions orientated.”. ... That is where firms are investing at the moment, people are looking at new revenue streams and -
Professor Chander Velu - Institute for Manufacturing (IfM)
https://www.ifm.eng.cam.ac.uk/people/cv236/Velu, C. (2018) Coopetition and Business Models, in Chiambaretto, P., Czakon, W., Anne-Sophie Fernandez, A and Le Roy, F. ... Milward, S and C. Velu (2010). Market Channels and Business Models for Rural Areas, Effective Executive, 13(6): 10-21. -
IoAHT | Cambridge Service Alliance
https://cambridgeservicealliance.eng.cam.ac.uk/subject/ioaht19 Jul 2024: Webinar delivered by Daniel Smith and Scott Lyle from Zoetis and Mohamed Zaki, Cambridge Service Alliance. . ... Welcome to the Cambridge Service Alliance…. A unique global alliance between the University of Cambridge and some of the world’s leading -
Why Do Servitized Firms Fail - A Risk-Based Expanation | Cambridge…
https://cambridgeservicealliance.eng.cam.ac.uk/news/2015DecPaper19 Jul 2024: Using data from a sample of 75 servitized and 54 non-servitized bankrupted manufacturers, we find that the presence of a service business increases overall bankruptcy risks for the supplying firm. ... Managers should therefore carefully consider -
Service in the Platform Context | Cambridge Service Alliance
https://cambridgeservicealliance.eng.cam.ac.uk/news/2016JunePaper19 Jul 2024: Platform based business models, which match the needs between two or more parties, are becoming ever more important in today’s economy. ... Companies such as Uber and AirBnB are disrupting their industries in a dramatic way. -
Webinar on Re-Distributing the Future of Consumer Goods | Cambridge…
https://cambridgeservicealliance.eng.cam.ac.uk/news/RecodeWebinar19 Jul 2024: and how by combining big data it could not just re-define the consumer goods industry but also change the economics and organization of manufacturing, to enable more resilient systems towards ... Welcome to the Cambridge Service Alliance…. A unique -
Alliance Visitor - Martin Fritze | Cambridge Service Alliance
https://cambridgeservicealliance.eng.cam.ac.uk/news/2017MayFritze19 Jul 2024: The project seeks to conceptually examine and empirically investigate strategic threats of servitization. ... Martin has been appointed as a visiting researcher at Imperial College London and National University of Singapore. -
guatam.jpg | Cambridge Service Alliance
https://cambridgeservicealliance.eng.cam.ac.uk/file/guatamjpg19 Jul 2024: Welcome to the Cambridge Service Alliance…. A unique global alliance between the University of Cambridge and some of the world’s leading businesses. ... Help organisations to address the challenges they will face in the next three to five years, -
Case Study: Moving Towards a Data-Driven Business Model (DDBM) in the …
https://cambridgeservicealliance.eng.cam.ac.uk/news/CaseStudySage19 Jul 2024: Nettavisen is moving towards a data-driven business model (DDBM). In particular, the firm aims to increase its market share and profitability through analysing huge volumes of user Web browsing and ... Furthermore, the authors used the DDBM Innovation -
Webinars | Cambridge Service Alliance
https://cambridgeservicealliance.eng.cam.ac.uk/resources/Webinars19 Jul 2024: 9 July 2018 - Modular Service Structures for the Successful Design of Flexible Customer Journeys for AI Services and Business Models - by Christoph Peters and Mohamed Zaki. ... 11 May - Data and Analytics - Data-Driven Business Models: A Blueprint for -
Through-Life Accountability: Managing Complex Services | Cambridge…
https://cambridgeservicealliance.eng.cam.ac.uk/events/WebinarJune819 Jul 2024: Welcome to the Cambridge Service Alliance…. A unique global alliance between the University of Cambridge and some of the world’s leading businesses. ... Help organisations to address the challenges they will face in the next three to five years, -
CEMEX | Cambridge Service Alliance
https://cambridgeservicealliance.eng.cam.ac.uk/subject/cemex19 Jul 2024: Welcome to the Cambridge Service Alliance…. A unique global alliance between the University of Cambridge and some of the world’s leading businesses. ... Help organisations to address the challenges they will face in the next three to five years, -
19th IEEE Conference on Business Informatics | Cambridge Service…
https://cambridgeservicealliance.eng.cam.ac.uk/news/2017IEEEConf19 Jul 2024: actors. International Workshop on the Internet of Things and Smart Services - which was about business transformation due to digital economy implementation and about new types of services and innovative business models ... The workshop also included -
CEMEX Workshop | Cambridge Service Alliance
https://cambridgeservicealliance.eng.cam.ac.uk/news/cemex-workshop19 Jul 2024: On the 22nd October 2018, Azeneth Ferrero-Russell and her CEMEX Service teams worked together with Dr. ... The presentations and discussion took place at the CEMEX Innovation Lab in Prague Czech Republic. -
Data and Analytics - Data–Driven Business Models: A Blueprint for…
https://cambridgeservicealliance.eng.cam.ac.uk/events/WebinarMay1119 Jul 2024: Data and Analytics - Data–Driven Business Models: A Blueprint for Innovation. ... Welcome to the Cambridge Service Alliance…. A unique global alliance between the University of Cambridge and some of the world’s leading businesses. -
Outcome-oriented contracts in logistics outsourcing relationships |…
https://cambridgeservicealliance.eng.cam.ac.uk/news/2017SeptPaper19 Jul 2024: Torsten Steinbach, Carl Marcus Wallenburg and Florian Urmetzer. Outcome-oriented contracts are used for an increasing range of private and public services. ... Welcome to the Cambridge Service Alliance…. A unique global alliance between the University -
A Systems Perspective on Business Model Evolution | Cambridge Service …
https://cambridgeservicealliance.eng.cam.ac.uk/news/2017JunePaper19 Jul 2024: However, often new business models need to be altered from the initial version in order to create the design that might be sustainable and profitable. ... The lessons from the paper would be helpful for managers as they create new business models and -
Jingchen Hou Comment Piece on Supplying Innovation | Cambridge…
https://cambridgeservicealliance.eng.cam.ac.uk/news/2016BlogUoCJH19 Jul 2024: Extract:. "In order to stay innovative, many leading companies run internal programmes, covering a wide range of subjects from technology innovation to business model innovation. ... Suppliers, contractors and clients have to discuss back and forth -
Data Disruption and New Business Models in the Education Sector |…
https://cambridgeservicealliance.eng.cam.ac.uk/news/BlogfromCUP19 Jul 2024: Data Disruption and New Business Models in the Education Sector. Submitted by Angela Walters on Tue, 23/02/2016 - 13:57. ... Dr Mohamed Zaki discusses data disruption and new business models in the education sector in this blog from the Cambridge -
Charlotte Jenkins | Cambridge Service Alliance
https://cambridgeservicealliance.eng.cam.ac.uk/staff/charlotte-jenkins19 Jul 2024: Welcome to the Cambridge Service Alliance…. A unique global alliance between the University of Cambridge and some of the world’s leading businesses. ... Help organisations to address the challenges they will face in the next three to five years, -
New Membership Model for the Alliance | Cambridge Service Alliance
https://cambridgeservicealliance.eng.cam.ac.uk/news/2018Membership19 Jul 2024: Welcome to the Cambridge Service Alliance…. A unique global alliance between the University of Cambridge and some of the world’s leading businesses. ... Help organisations to address the challenges they will face in the next three to five years, -
Supplying Innovation - Unlocking Behaviours in the Supply Chain |…
https://cambridgeservicealliance.eng.cam.ac.uk/news/2016MarchPaper19 Jul 2024: This white paper identifies fundamental themes and success factors to be considered in this approach. ... Welcome to the Cambridge Service Alliance…. A unique global alliance between the University of Cambridge and some of the world’s leading -
EPSRC Institutional Sponsorship Grant 2016 - Small Partnership Awards …
https://cambridgeservicealliance.eng.cam.ac.uk/news/2016EPSRCGrant19 Jul 2024: Mohamed Zaki and Abdul Rauf Khan from the CSA awarded a fund to investigate the application of advanced Big Data methods in manufacturing industry. ... Welcome to the Cambridge Service Alliance…. A unique global alliance between the University of -
Webinar - Supplying Innovation - Jingchen Hou | Cambridge Service…
https://cambridgeservicealliance.eng.cam.ac.uk/news/2016MayWebinar19 Jul 2024: Supplying Innovation - Unlocking Innovative Behaviours in the Supply Chain - Jingchen Hou, Cambridge Service Alliance, and Keith Wishart, IBM. ... This white paper identifies fundamental themes and success factors to be considered in this approach. -
Webinar - Data Diagnostic Tool | Cambridge Service Alliance
https://cambridgeservicealliance.eng.cam.ac.uk/news/2016NovWebibar19 Jul 2024: The Data Diagnostic Tool is designed to optimise and improve complex services in organisations. ... Welcome to the Cambridge Service Alliance…. A unique global alliance between the University of Cambridge and some of the world’s leading businesses. -
European Operations Management Service Forum in Nuremberg | Cambridge …
https://cambridgeservicealliance.eng.cam.ac.uk/news/ServiceForum1619 Jul 2024: Concepts, Platforms and Business Models'. ... At this forum Katharina Greve presented the structure of the co-creation literature through a systematic literature review and network analysis. -
RECODE Sandpit | Cambridge Service Alliance
https://cambridgeservicealliance.eng.cam.ac.uk/news/RECODESandpit19 Jul 2024: The feasibility study aim will be fulfilled through undertaking the following objectives:. Identify current RDM business models. ... Pilot selected future RDM business models. Contribute to the RECODE roadmap of research.
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