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  2. 2016 Service Week Academic Conference Services in an Age ...

    https://cambridgeservicealliance.eng.cam.ac.uk/system/files/documents/AbstrctbookCM160930_JG3.pdf
    The ecosystem entities and their economic and business models will also be presented. ... 9. Service Science 2.0: An Ultra-Adaptive Lens for Managing Customer Experience in 2016 and Beyond Jos Lemmink1,2, Benjamin Lucas1,2 1School of Business and
  3. Big Data for Big Business?A Taxonomy of Data-driven Business ...

    https://cambridgeservicealliance.eng.cam.ac.uk/system/files/documents/2014_March_DataDrivenBusinessModels.pdf
    2011) involving 720 IT and business leaders ranks the issue of monetising data-related offers – capturing value – over questions of technical feasibility. ... On the other hand, new products and business models can be innovated based on the use of

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