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  2. 14 May 2024: Download How to get your @cam email account. ... ForVisit Download Find out how toUIS Service Desk. 01223 332999.
  3. Contact us | IT Help and Support

    https://help.uis.cam.ac.uk/contact-us
    14 May 2024: Contact us. Opening times and contact information for the Roger Needham Building and service desks, as well as the finance, HR and communications teams. ... Our Reception and Service Desk teams are available via email during the hours listed below.
  4. News | IT Help and Support

    https://help.uis.cam.ac.uk/news
    14 May 2024: Search site. IT Help and Support. University Information Services. NewsNews. Upgrades to analogue telephone lines. ... Read more at: University business systems unavailable between 7am and 8:30am on 21 February..
  5. Antivirus software | IT Help and Support

    https://help.uis.cam.ac.uk/service/security/antivirus
    14 May 2024: Download free software. Students. Download and install antivirus software for your operating system:. ... If you have a self-managed Mac or PC, you can download and install the antivirus software we provide using the links above.
  6. Events | IT Help and Support

    https://help.uis.cam.ac.uk/events
    14 May 2024: Search site. IT Help and Support. University Information Services. Events.
  7. 14 May 2024: Search site. IT Help and Support. University Information Services. Browse help by service category.
  8. FAQs | Cambridge Libraries

    https://www.libraries.cam.ac.uk/eresources/faq
    14 May 2024: If you want to download entire ePub format or PDF ebooks to your iPad, tablet or smart phone then you will need to install an ereader app such as Bluefire Reader ... If you want to download an entire medical etextbook hosted on Elsevier’s eLibrary
  9. A-Z | IT Help and Support

    https://help.uis.cam.ac.uk/a-z
    14 May 2024: CHRIS Log in for managers and administrators. available from UIS. Citrix Workspace – see AppsAnywhere. ... DS-Filestore - see  E. was eduroam tokens) [Raven protected]. EES agreement - seelisting and access.
  10. Wifi services | IT Help and Support

    https://help.uis.cam.ac.uk/service/wifi
    14 May 2024: Wifi for staff and students: eduroam. Set this up once and stay connected to the network around Cambridge. ... IT Staff. You can find technical information on setting up and maintaining wireless networks.
  11. Accounts and passwords | IT Help and Support

    https://help.uis.cam.ac.uk/service/accounts-passwords
    14 May 2024: Leaving Cambridge . Information about things to do before you leave and what happens once you’ve left. ... Information for IT staff . Technical information about authentication provided by University accounts and the University central directory.
  12. Information Security Policies | IT Help and Support

    https://help.uis.cam.ac.uk/policies
    14 May 2024: Cyber crime is a persistent and ever-changing threat to the University and its people. ... Sets out our approach to web accessibility and lists all known accessibility issues.
  13. Email | IT Help and Support

    https://help.uis.cam.ac.uk/service/email
    14 May 2024: Some students and staff may also be provided with an email service specific to their institution. ... Outlook email app. You can also set up the Outlook app on desktop and mobile devices.
  14. Book a room using Booker | IT Help and Support

    https://help.uis.cam.ac.uk/booker
    14 May 2024: Search site. IT Help and Support. University Information Services. Book a room using Booker. ... Booker - room bookings. What is Booker. You can use Booker to book rooms such as lecture theatres and meeting rooms.
  15. Printing, copying and scanning | IT Help and Support

    https://help.uis.cam.ac.uk/service/printing
    14 May 2024: It is also available for use on your own device, either on or away from the University network, but you will need to install the appropriate software first. ... You do not need to install any additional software. Web Print can be used by both staff and
  16. Software | IT Help and Support

    https://help.uis.cam.ac.uk/service/software
    14 May 2024: ArcGIS. Although ArcGIS is not available to download, some online resources and modules are available to students. ... It can be found in full at University software policy terms and conditions.
  17. Security | IT Help and Support

    https://help.uis.cam.ac.uk/service/security
    14 May 2024: your laptop, backing up your data securely and keeping your operating system up-to-date. ... Discover the differences between terms such as cyber security and information security, or an ISRA and a DPIA.
  18. 14 May 2024: Search site. IT Help and Support. University Information Services. Declaration of Interests (DoI). ... The items are made available for review in the 'Review and Manage' app.
  19. Hybrid meetings | IT Help and Support

    https://help.uis.cam.ac.uk/service/collaboration/hybrid-meetings
    14 May 2024: The key is two-way collaboration. They are different to live-streamed events and lecture capture. ... The communication is mostly one-way, although there may be an option for the audience to submit written questions and comments.
  20. Antivirus software: Windows | IT Help and Support

    https://help.uis.cam.ac.uk/service/security/antivirus/windows
    14 May 2024: Installation. Download and install Trellix Endpoint Security. ... Download and install Trellix Endpoint Threat Prevention with Web Control following the same installation instructions as above.
  21. New starters | IT Help and Support

    https://help.uis.cam.ac.uk/new-starters
    14 May 2024: Search site. IT Help and Support. University Information Services. New starters. ... Read our guidance on requesting and updating IT accounts.
  22. Downloading training course files | IT Help and Support

    https://help.uis.cam.ac.uk/service/support/training/downloads
    14 May 2024: Download course materials. Instructions for downloading the accompanying course materials for IT training courses provided by UIS. ... How to download the files (Mac). The exercise files are stored in a StuffIt file (.zip).
  23. Images | IT Help and Support

    https://help.uis.cam.ac.uk/images
    14 May 2024: Search site. IT Help and Support. University Information Services. Images. Contact us.
  24. 14 May 2024: Search site. IT Help and Support. University Information Services. Google account registration and login. ... Click the avatar circle in the top-right and click Manage your Google Account.
  25. AWS with RONIN | IT Help and Support

    https://help.uis.cam.ac.uk/cloud/aws-ronin
    14 May 2024: AWS and RONIN. Get AWS resources using our cloud research platform and manage them using RONIN. ... It also gives expenditure tracking including breakdowns by cost centre, project, cost type and source of funds.
  26. Microsoft Office 365 Apps | IT Help and Support

    https://help.uis.cam.ac.uk/service/collaboration/365/office
    14 May 2024: Those with A3 licences can also download and install Office 365 apps on personal devices on up to 5 laptop/desktops, 5 tablets and 5 smartphones (15 installations in total). ... If you do not have the original media or keys to reinstall your personal
  27. Microsoft 365 for Education | IT Help and Support

    https://help.uis.cam.ac.uk/service/collaboration/365
    14 May 2024: Search site. IT Help and Support. University Information Services. Microsoft 365 for Education. ... Getting help. Microsoft has a training centre for all the relevant apps and services.
  28. Support and IT training | IT Help and Support

    https://help.uis.cam.ac.uk/service/support
    14 May 2024: Search site. IT Help and Support. University Information Services. Support and IT training. ... We also provide training in the form of taught and self-service courses.
  29. Resources | IT Help and Support

    https://help.uis.cam.ac.uk/resources
    14 May 2024: Search site. IT Help and Support. University Information Services. Resources. Contact us.
  30. Introduction to the University Lookup Directory | IT Help and Support

    https://help.uis.cam.ac.uk/service/collaboration/lookup
    14 May 2024: Search site. IT Help and Support. University Information Services. Introduction to the University Lookup Directory. ... The Lookup Directory is available within the University and affiliated institutions; exact details are in the terms and conditions.
  31. Google Workspace for Education | IT Help and Support

    https://help.uis.cam.ac.uk/service/collaboration/workspace
    14 May 2024: Chrome Web Store – install and manage Chrome browser extensions. ... Google Play – a digital distribution service. You'll need to enable Google Play if you'd like to download Android applications from the Google Play store.
  32. Install or update the Panopto desktop recorder | IT Help and Support

    https://help.uis.cam.ac.uk/service/teaching-and-learning/lecture-capture/how-make-and-edit-recordings/install-or-update-panopto
    14 May 2024: Search site. IT Help and Support. University Information Services. Install or update the Panopto desktop recorder. ... link required). To download and install the Panopto recorder:. Go to the Moodle course to which you want to upload your lecture or
  33. Collaboration tools | IT Help and Support

    https://help.uis.cam.ac.uk/service/collaboration
    14 May 2024: Collaboration tools. Productivity suites and collaboration tools. The following productivity and collaboration suites are available to University students and staff:. ... Other collaboration tools and services. Contact us. Information provided by:. UIS
  34. Past Events | IT Help and Support

    https://help.uis.cam.ac.uk/events/past-events
    14 May 2024: Please join Ian Leslie, UIS Director, and Chris Russell, our new Chief Operating Officer, for a University Information Services (UIS) hybrid briefing event. ... It will feature presenters from RONIN, Amazon, UIS and a RONIN user at Cambridge.
  35. Phones | IT Help and Support

    https://help.uis.cam.ac.uk/service/phones
    14 May 2024: Search site. IT Help and Support. University Information Services. Phones. Phones. ... The information about phones, access to systems, and audio conferencing is all through the site - the navigation links go directly to information on that site.
  36. Guidelines on University data security classifications | IT Help and

    https://help.uis.cam.ac.uk/service/security/data-sec-classes
    14 May 2024: Search site. IT Help and Support. University Information Services. Guidelines on University data security classifications. ... For example disciplinary data, copies of passports and information related to the Prevent duty.
  37. Service information | IT Help and Support

    https://help.uis.cam.ac.uk/service-information
    14 May 2024: Reports on major IT incidents that affected the University, to ensure that users are aware of what has happened and what remedial action is planned. ... An overview of Infrastructure Services support including the incident management process, KPIs and
  38. About RONIN | IT Help and Support

    https://help.uis.cam.ac.uk/ronin
    14 May 2024: you must patch or re-install the secure images approximately once a month to remain secure. ... At this point you will be able to install the software you need.
  39. IT Training Services | IT Help and Support

    https://help.uis.cam.ac.uk/service/support/training
    14 May 2024: Visit the LinkedIn Learning at Cambridge Hub to get started and see recommended courses. ... Phoenix 1, Phoenix 2 and 17 Mill Lane are no longer in service as IT teaching facilities.
  40. Data and file storage | IT Help and Support

    https://help.uis.cam.ac.uk/service/data-and-file-storage
    14 May 2024: Search site. IT Help and Support. University Information Services. Data and file storage. ... It's easy to manage and add more storage using the Self Service Gateway.
  41. Desktop services | IT Help and Support

    https://help.uis.cam.ac.uk/service/desktop-services
    14 May 2024: We provide students and staff with a Desktop Services account when they arrive at Cambridge. ... You can print from your own laptop or desktop using DS-Print, from mobile devices if you install Mobility Print, or from any MCS desktop.
  42. Mailing lists | IT Help and Support

    https://help.uis.cam.ac.uk/service/email/lists
    14 May 2024: In addition, there are many other mailing lists within the University, in the UK academic community and worldwide, which you may choose to join. ... email. When you leave the University you need to cancel all your list memberships and resubscribe with
  43. Google FAQs | IT Help and Support

    https://help.uis.cam.ac.uk/google-faq
    14 May 2024: Unfortunately, it's not possible to migrate accounts. However, you can export and download data from Google apps and then upload it to your new account, if you wish. ... You can find information on how to export and download data from Google Workspace
  44. Cloud services | IT Help and Support

    https://help.uis.cam.ac.uk/service/cloud-services
    14 May 2024: Infrastructure building blocks. The simplest building block is a virtual machine (VM) running Linux or Windows normally, on which you can install applications to serve your needs. ... Finally, there are a number of storage solutions both for institutions
  45. 14 May 2024: use and to ensure that unacceptable use of the CUDN does not occur. ... 8.8 Users and staff responsible for equipment connected to the CUDN will install and keep anti-malware and anti-virus software up to date and will allow automatic updating where
  46. Remote access when working away from the University | IT Help and

    https://help.uis.cam.ac.uk/service/network-services/remote-access
    14 May 2024: The hostname of the VPN server will be different. If you need to install a server certificate (currently this applies only to the built-in client on Android), you'll need ... to install one specific to the institution.
  47. Using Python — CSD3 1.0 documentation

    https://docs.hpc.cam.ac.uk/hpc/software-tools/python.html
    14 May 2024: If the central base installation does not have a package or module that you require, you can install this yourself by using conda environments. ... download and install the packages. ]
  48. Network services | IT Help and Support

    https://help.uis.cam.ac.uk/service/network-services
    14 May 2024: Getting connected. Staff and students can connect to the UDN using wired and wireless connections. ... UDN host status shows the status of parts of the UDN and some networks accessible from it.
  49. R and Rscript — CSD3 1.0 documentation

    https://docs.hpc.cam.ac.uk/hpc/software-packages/r.html
    14 May 2024: The former is a vanilla R install with no special options, whereas the latter is linked against the linear algebra library openblas and may provide substantially better performance. ... install.packages("cellranger"). which will download and build the
  50. Practical introduction to MATLAB Programming | Department of…

    https://www.psychol.cam.ac.uk/study/current-postgraduates/practical-introduction-matlab-programming
    14 May 2024: It is essential that you download and install the latest version of Matlab on your own laptop before the sessions (see www.mathworks.com). ... Cambridge students can download and install Matlab from mathworks.com for free with their CRSid.
  51. 14 May 2024: Search site. IT Help and Support. University Information Services. University software policy terms and conditions. ... the name, platform, and version number of the software,. the number of copies purchased,.

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