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Making and Sustaining the Shift to Services in the Animal Health…
https://cambridgeservicealliance.eng.cam.ac.uk/news/2015MayPaper8 Jul 2024: The research findings of this study show that the value proposition aligns five key processes that are particularly oriented towards service design and delivery. ... Welcome to the Cambridge Service Alliance…. A unique global alliance between the -
Ecosystems Value Framework Paper | Cambridge Service Alliance
https://cambridgeservicealliance.eng.cam.ac.uk/news/2016DecPaper8 Jul 2024: The problem is based on a lack of ability to understand the complete value exchange between partners in business ecosystems (this is considering key stakeholders in an ecosystem and focusing ... The research question is: 'What are the different types -
EurOMA Conference - Katharina Greve | Cambridge Service Alliance
https://cambridgeservicealliance.eng.cam.ac.uk/news/2017EurOMAKG8 Jul 2024: managers and researchers of a living lab as well as companies and co-creators. ... Five critical factors enabling co-creation were identified: Customer Engagement, Relationship Management, Operating Principle, Design Layout, and Data Collection Approach. -
October Paper - Big Data Analytics Architecture for Businesses |…
https://cambridgeservicealliance.eng.cam.ac.uk/news/2017OctPaper8 Jul 2024: Welcome to the Cambridge Service Alliance…. A unique global alliance between the University of Cambridge and some of the world’s leading businesses. ... Help organisations to address the challenges they will face in the next three to five years, -
Digital Business Transformation and Strategy | Cambridge Service…
https://cambridgeservicealliance.eng.cam.ac.uk/news/2017NovPaper8 Jul 2024: Digital Business Transformation and Strategy. Submitted by Angela Walters on Sun, 26/11/2017 - 21:29. ... November Paper by Mariam H. Ismail, Mohamed Khater, Mohamed Zaki on 'Digital Business Transformation and Strategy: What do we know so far?'. -
MSI Grant for AI Research | Cambridge Service Alliance
https://cambridgeservicealliance.eng.cam.ac.uk/news/2017MSIAward8 Jul 2024: University of Oxford), and involving collaboration with companies including UPS, AbbVie, Vanguard, IHG, Colgate, and Adobe. ... media. This means leveraging the intelligent data abstraction capabilities of deep learning, but also improving the training -
Seminar on Co-Creation in Living Labs - Italy | Cambridge Service…
https://cambridgeservicealliance.eng.cam.ac.uk/news/2017MayKGSem8 Jul 2024: This seminar has been part of a series of postgraduate lectures in the "Company Networks Management and Design" course at Carlo Cattaneo University (LIUC). ... Welcome to the Cambridge Service Alliance…. A unique global alliance between the University -
IET Award for Professor Andy Neely | Cambridge Service Alliance
https://cambridgeservicealliance.eng.cam.ac.uk/news/2016IETaward8 Jul 2024: IET Achievement Medals are awarded to individuals who have made major and distinguished contributions in the various sectors of science, engineering and technology. ... Welcome to the Cambridge Service Alliance…. A unique global alliance between the -
Connect with us | Cambridge Service Alliance
https://cambridgeservicealliance.eng.cam.ac.uk/About/Connect8 Jul 2024: Welcome to the Cambridge Service Alliance…. A unique global alliance between the University of Cambridge and some of the world’s leading businesses. ... Help organisations to address the challenges they will face in the next three to five years, -
Feedback from the Frontline: Engaging front-line employees in service …
https://cambridgeservicealliance.eng.cam.ac.uk/news/2016SeptExecBrief8 Jul 2024: Unfortunately, many companies neglect FLEs as a potential source of knowledge and value. ... Once that model was designed we tested it in a real-world business setting. -
Community of Interest Meeting | Cambridge Service Alliance
https://cambridgeservicealliance.eng.cam.ac.uk/events/2017AprCoI8 Jul 2024: The Cambridge Service Alliance brings together non-competing firms with a common interest in innovating their business models and making the shift to services and solutions. ... There is no charge to attend Community of Interest meetings, although -
Exploring the Journey to Services | Cambridge Service Alliance
https://cambridgeservicealliance.eng.cam.ac.uk/news/2017MarPaper8 Jul 2024: March paper on 'Exploring the Journey to Services', by Veronica Martinez, Andy Neely, Chander Velu, Stewart Leinster-Evans and Dav Bisessar. ... Why the pace of service development is important. When the coexistence of basic, intermediate and complex -
Bridging the Co-Creation Gap | Cambridge Service Alliance
https://cambridgeservicealliance.eng.cam.ac.uk/news/2017MayPaper8 Jul 2024: Particularly, living labs and companies gain deeper understandings on the specific factors that are relevant to consider when engaging in co-creation. ... lab. Five critical factors enabling co-creation were identified: Customer Engagement, Relationship -
Community of Interest Meeting | Cambridge Service Alliance
https://cambridgeservicealliance.eng.cam.ac.uk/events/2017FebCoI8 Jul 2024: What is the CSA Community of Interest? The Cambridge Service Alliance brings together non-competing firms with a common interest in innovating their business models and making the shift to services ... There is no charge to attend Community of Interest -
Classification of Noisy Data | Cambridge Service Alliance
https://cambridgeservicealliance.eng.cam.ac.uk/news/2016NovPaper8 Jul 2024: Digitalization of manufacturing, the Industrial Internet of Things (IIoT) and the fourth industrial revolution are concepts that are getting monumental attention. ... The key to manifesting this idea of informed and automated decision making is an -
CEMEX join the Alliance as a Gold Member | Cambridge Service Alliance
https://cambridgeservicealliance.eng.cam.ac.uk/news/2018FebCEMEX8 Jul 2024: We work hard to develop and deliver the best solutions in cement, ready-mix, and aggregates, transforming ideas into reality. ... The Design Lab Services was launched to research, diffuse and implement new approaches and best practices for Service Design. -
A Small-scale Analysis of Health Service Stakeholder Networks:…
https://cambridgeservicealliance.eng.cam.ac.uk/news/2016FebPaper8 Jul 2024: Further, the approaches proposed in this paper are flexible and accessible and can be applied to other not-for-profit and for-profit service contexts. ... Welcome to the Cambridge Service Alliance…. A unique global alliance between the University of -
Wearable Sensor Technology and Business | Cambridge Service Alliance
https://cambridgeservicealliance.eng.cam.ac.uk/news/2018JanPaper8 Jul 2024: Wearable Sensor Technology and Business. Submitted by Angela Walters on Mon, 29/01/2018 - 12:47. ... Welcome to the Cambridge Service Alliance…. A unique global alliance between the University of Cambridge and some of the world’s leading businesses. -
Shift to Services Executive Education Programme | Cambridge Service…
https://cambridgeservicealliance.eng.cam.ac.uk/events/2018MayS2S8 Jul 2024: How prototyping a service works. How tools such as emotion mapping, process mapping, business model innovation and blue-printing play a role in service design. ... Defining the business model – focusing on your customers’ needs. Planning your service -
Webinar - Outcome-oriented Contracts and Outsourcing relationships |…
https://cambridgeservicealliance.eng.cam.ac.uk/news/2017DecWebinar8 Jul 2024: Webinar - Outcome-oriented Contracts and Outsourcing relationships. Submitted by Angela Walters on Mon, 11/12/2017 - 22:08. ... Outcome-oriented contracts are used for an increasing range of private and public services. -
https://www.jbs.cam.ac.uk/tag/racism/feed/
https://www.jbs.cam.ac.uk/tag/racism/feed/8 Jul 2024: Behavioural economics Equality, diversity and inclusion Governance, economics and policy Insight Social impact business education Cambridge Centre for Social Innovation CCSI research economics equity, equality and inequality feed-thoughtleadership -
Andy Neely | Cambridge Service Alliance
https://cambridgeservicealliance.eng.cam.ac.uk/subject/andy-neely8 Jul 2024: Neely. . Read more at: Business Ecosystems: Towards a Classification Model.. ... Business Ecosystems: Towards a Classification Model. 20 April 2017. April 2017 Paper on 'Business Ecosystems: Towards a Classification Model' by Florian Urmetzer, Andy Neely -
Presentations to the ATOS for Gold programme | Cambridge Service…
https://cambridgeservicealliance.eng.cam.ac.uk/news/ATOS8 Jul 2024: They talked about service business model innovation and service design, exploring how these ideas applied both to ATOS and their wider client base. ... Welcome to the Cambridge Service Alliance…. A unique global alliance between the University of -
Consulting/ Consultancy Projects | Cambridge Service Alliance
https://cambridgeservicealliance.eng.cam.ac.uk/Business/Consulting8 Jul 2024: Service Business Model: A Capability Assessment. ... Digital Twins Business Model Assessment. -
Executive Education | Cambridge Service Alliance
https://cambridgeservicealliance.eng.cam.ac.uk/executiveeducation8 Jul 2024: Welcome to the Cambridge Service Alliance…. A unique global alliance between the University of Cambridge and some of the world’s leading businesses. ... Help organisations to address the challenges they will face in the next three to five years, -
Ecosystems | Cambridge Service Alliance
https://cambridgeservicealliance.eng.cam.ac.uk/subject/ecosystems8 Jul 2024: Read more at: Linking Firms in Value Business Ecosystems: Towards a Classification Model.. ... Linking Firms in Value Business Ecosystems: Towards a Classification Model. 31 May 2018. -
Mohamed Zaki | Cambridge Service Alliance
https://cambridgeservicealliance.eng.cam.ac.uk/subject/mohamed-zaki8 Jul 2024: New paper - Redistributed Manufacturing and the Impact of Big Data: A Consumer Goods Perspective. ... 9 July 2018. 9 July 2018 - Modular Service Structures for the Successful Design of Flexible Customer Journeys for AI Services and Business Models - by -
Podcasts | Cambridge Service Alliance
https://cambridgeservicealliance.eng.cam.ac.uk/subject/podcasts8 Jul 2024: It is co-authored with Professor Andy Neely, Chander Velu, Stewart Leinster-Evans and Dav Bisessar. . ... 6 July 2016. Calling a cab has never been easier, but launching a service platform business presents many challenges. -
Monthly Paper | Cambridge Service Alliance
https://cambridgeservicealliance.eng.cam.ac.uk/subject/monthly-paper8 Jul 2024: Read more at: July Paper on 'Coopetition and Business Models' by Chander Velu.. ... July Paper on 'Coopetition and Business Models' by Chander Velu. 23 July 2018. -
Newsletter | Cambridge Service Alliance
https://cambridgeservicealliance.eng.cam.ac.uk/subject/newsletter8 Jul 2024: June 2018 Newsletter. 4 June 2018. Find out what the Cambridge Service Alliance have been doing and how you can get involved. . ... Welcome to the Cambridge Service Alliance…. A unique global alliance between the University of Cambridge and some of the -
Surviving in the Higher Education Market Place | Cambridge Service…
https://cambridgeservicealliance.eng.cam.ac.uk/news/MOOCS8 Jul 2024: Massive Open Online Courses (MOOCs) are changing the business models of higher education in the UK and elsewhere in the World. ... But when learning is offered free to the user online are established business models fit for purpose? -
ReportBooks | Cambridge Service Alliance
https://cambridgeservicealliance.eng.cam.ac.uk/subject/reportbooks8 Jul 2024: Read more at: Driving business model transformation.. ... Driving business model transformation. 1 May 2020. A new white paper from the Cambridge Service Alliance and HCL Technologies considers how the development of a digital thread is vital for -
Gautam Jha | Cambridge Service Alliance
https://cambridgeservicealliance.eng.cam.ac.uk/staff/gautam-jha8 Jul 2024: toughest business and technology challenges. ... Gautam serves on transformation boards to advise senior executives with his practice-based experience and research-based knowledge. -
Co-Creation | Cambridge Service Alliance
https://cambridgeservicealliance.eng.cam.ac.uk/subject/co-creation8 Jul 2024: Welcome to the Cambridge Service Alliance…. A unique global alliance between the University of Cambridge and some of the world’s leading businesses. ... Help organisations to address the challenges they will face in the next three to five years, -
Service and Solutions in an Age of Digitally Enabled Platforms |…
https://cambridgeservicealliance.eng.cam.ac.uk/news/SOMFAndy8 Jul 2024: Andy Neely gave a keynote speech at the 9th Service Operations Management Forum (SOMF) held at Copenhagen Business School in Denmark. ... The title of his speech was 'Services and Solutions in an Age of Digitally Enabled Platforms: What Questions Do We -
2015 Annual Meeting of the Academy of Management | Cambridge Service…
https://cambridgeservicealliance.eng.cam.ac.uk/news/2015aom8 Jul 2024: The CSA was represented by Veronica Martinez and Florian Urmetzer. Veronica organised and chaired a symposium together with Andy Neely on the topic: 'Services, Platforms, Business Model Innovations and the Implications ... Key experts from the fields of -
Video from Veronica Martinez on Servitization | Cambridge Service…
https://cambridgeservicealliance.eng.cam.ac.uk/news/Video_VM8 Jul 2024: Services are the key to creating a more diversified business and to building stronger customer relationships, she argues. ... Veronica suggests that in future, the interaction of systems, processes and technology will provide a route to ‘total -
Florian Presents at ITEC 2016 | Cambridge Service Alliance
https://cambridgeservicealliance.eng.cam.ac.uk/news/2016ITEC8 Jul 2024: ITEC is the international forum for the military simulation, training and education community. ... Welcome to the Cambridge Service Alliance…. A unique global alliance between the University of Cambridge and some of the world’s leading businesses. -
Data-Driven Business Models | Cambridge Service Alliance
https://cambridgeservicealliance.eng.cam.ac.uk/Research/DDBM8 Jul 2024: From another perspective, established companies incidentally creating and collecting data via their core business may as well lead to further types of business models. ... More specifically:. What does a framework look like that allows systematic -
Servitization | Cambridge Service Alliance
https://cambridgeservicealliance.eng.cam.ac.uk/subject/servitization8 Jul 2024: Read more at: Through-life engineering services – Adding business value through a common framework – Guide.. ... 24 July 2018. This Publicly Available Specification (PAS) offers guidance to leaders of the UK industry that may enable manufacturing and -
Customer Experience Analytics - Marketing Science Institute Award |…
https://cambridgeservicealliance.eng.cam.ac.uk/news/MSIAward8 Jul 2024: customer experience attributes) from different CX frameworks, in online customer reviews and social media activity;. ... emotional dialecticism and emotional differentiation) when they manifest in customer recounts of their experiences; and. -
Subscribe to the CSA Database | Cambridge Service Alliance
https://cambridgeservicealliance.eng.cam.ac.uk/Subscribe8 Jul 2024: Your details will be kept securely on our database and we will not pass them on to any other organisations. ... Welcome to the Cambridge Service Alliance…. A unique global alliance between the University of Cambridge and some of the world’s leading -
Engineering Services - Unpacking Value Exchange | Cambridge Service…
https://cambridgeservicealliance.eng.cam.ac.uk/news/2016AprilPaper8 Jul 2024: Welcome to the Cambridge Service Alliance…. A unique global alliance between the University of Cambridge and some of the world’s leading businesses. ... Help organisations to address the challenges they will face in the next three to five years, -
EuBC Research Award 2016 - Florian Urmetzer | Cambridge Service…
https://cambridgeservicealliance.eng.cam.ac.uk/news/EuBCAward8 Jul 2024: The European Business Circle (EuBC) is an international and independent non-profit association of entrepreneurs and distinguished personages from business, politics, academia and society. ... Florian was awarded for his research in the area of service -
Florian Urmetzer | Cambridge Service Alliance
https://cambridgeservicealliance.eng.cam.ac.uk/subject/florian-urmetzer8 Jul 2024: Read more at: Linking Firms in Value Business Ecosystems: Towards a Classification Model.. ... Linking Firms in Value Business Ecosystems: Towards a Classification Model. 31 May 2018. -
Dr Mohamed Zaki appointed as Deputy Director of the Cambridge Service …
https://cambridgeservicealliance.eng.cam.ac.uk/news/2017MarMZ8 Jul 2024: Enterprise and Business Relations. ... Professor Neely intends to stay involved in the Alliance and participate as actively as he can. -
Facilitating co-creation in living labs: The JOSEPHS study |…
https://cambridgeservicealliance.eng.cam.ac.uk/news/2016MayPaper8 Jul 2024: Living labs allow for the creation, validation, and testing of new services, business ideas, markets, as well as technologies in real-life environments. ... Six critical factors to facilitate co-creation in living labs are identified and discussed. -
Veronica Martinez | Cambridge Service Alliance
https://cambridgeservicealliance.eng.cam.ac.uk/subject/veronica-martinez8 Jul 2024: Webinar 10 December 2018. 16 December 2018. Webinar on Service Business Model Innovation: The Digital Twin Technology by Veronica Martinez, Audrey Ouyang, Andy Neely, Caroline Burstall and Dav Bisessar. . ... November 2018 Paper. 21 November 2018. -
Blockchain: driving productivity, traceability and customer…
https://cambridgeservicealliance.eng.cam.ac.uk/news/blockchain8 Jul 2024: Blockchain: driving productivity, traceability and customer experience in supply chains. Submitted by Sarah Fell on Thu, 07/05/2020 - 17:52. ... Welcome to the Cambridge Service Alliance…. A unique global alliance between the University of Cambridge -
CX Summit | Cambridge Service Alliance
https://cambridgeservicealliance.eng.cam.ac.uk/news/cx-summit8 Jul 2024: 5) spot and prevent declines in sales, and 6) prioritise actions to improve customer experience. ... AI-based predictive models can integrate various data streams — encompassing attitudes, emotions, and behaviours — to forecast customer experience
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