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  2. Risks of Outcome-Based Service Contracts | Cambridge Service Alliance

    https://cambridgeservicealliance.eng.cam.ac.uk/news/2017FebPaper
    18 Jul 2024: This research aims to unpack and analyse risks of OBCs from the providers’ perspective. ... The five dimensions are complexity and dynamism regarding the context, and capability, alignment and dependency regarding the stakeholders.
  3. 2016 POMS CSO Mini-Conference | Cambridge Service Alliance

    https://cambridgeservicealliance.eng.cam.ac.uk/news/2016POMSMini
    18 Jul 2024: The presentations are available below, and include material on the new IBM Academic Initiative for Cloud. ... Creating Business Value and Intelligence in the Digital Era - Ben Amaba, Global Executive for the Hybrid Cloud Products Division, IBM.
  4. December Paper - Buyers Dependence and Financial Performance |…

    https://cambridgeservicealliance.eng.cam.ac.uk/news/2017DecPaper
    18 Jul 2024: December 2017 Paper by Ornella Benedettini and Andy Neely on 'Does buyers’ dependence translate into financial performance? ... Drawing upon supply chain management (SCM) research and the theoretical lens of relational embeddedness, this study
  5. Video | Cambridge Service Alliance

    https://cambridgeservicealliance.eng.cam.ac.uk/subject/video
    18 Jul 2024: Welcome to the Cambridge Service Alliance…. A unique global alliance between the University of Cambridge and some of the world’s leading businesses. ... Help organisations to address the challenges they will face in the next three to five years,
  6. Podcast Interview with Deputy Director Dr Mohamed Zaki | Cambridge…

    https://cambridgeservicealliance.eng.cam.ac.uk/news/2017JulyPodcastMZ
    18 Jul 2024: Customers are looking at the whole solution and they are rethinking their business models from being production orientated to solutions orientated.”. ... That is where firms are investing at the moment, people are looking at new revenue streams and
  7. Media | Cambridge Service Alliance

    https://cambridgeservicealliance.eng.cam.ac.uk/subject/media
    18 Jul 2024: 24 July 2018. This Publicly Available Specification (PAS) offers guidance to leaders of the UK industry that may enable manufacturing and solution providers in all sectors to win business, gain market ... 3 February 2015. Interview with Andy Neely in
  8. Why Do Servitized Firms Fail - A Risk-Based Expanation | Cambridge…

    https://cambridgeservicealliance.eng.cam.ac.uk/news/2015DecPaper
    18 Jul 2024: Because they require limited technological knowhow, ‘demand chain’ services (i.e. retail and distribution, financial services) are attractive for manufacturing firms in search of new revenue opportunities. ... Managers should therefore
  9. Service Excellent Programme Delivered to Veolia | Cambridge Service…

    https://cambridgeservicealliance.eng.cam.ac.uk/news/2017marVeolia
    18 Jul 2024: 22 . March 2017. The participants were business unit managers from Veolia Water Technologies and other Veolia product groups. ... Then, the bespoke programme was designed and executed. The work included the development of service innovations for the
  10. Webinar on Re-Distributing the Future of Consumer Goods | Cambridge…

    https://cambridgeservicealliance.eng.cam.ac.uk/news/RecodeWebinar
    18 Jul 2024: and how by combining big data it could not just re-define the consumer goods industry but also change the economics and organization of manufacturing, to enable more resilient systems towards ... Welcome to the Cambridge Service Alliance…. A unique
  11. Alliance Visitor - Martin Fritze | Cambridge Service Alliance

    https://cambridgeservicealliance.eng.cam.ac.uk/news/2017MayFritze
    18 Jul 2024: The project seeks to conceptually examine and empirically investigate strategic threats of servitization. ... Martin has been appointed as a visiting researcher at Imperial College London and National University of Singapore.
  12. Webinars | Cambridge Service Alliance

    https://cambridgeservicealliance.eng.cam.ac.uk/resources/Webinars
    18 Jul 2024: 9 July 2018 - Modular Service Structures for the Successful Design of Flexible Customer Journeys for AI Services and Business Models - by Christoph Peters and Mohamed Zaki. ... 11 May - Data and Analytics - Data-Driven Business Models: A Blueprint for
  13. IoAHT | Cambridge Service Alliance

    https://cambridgeservicealliance.eng.cam.ac.uk/subject/ioaht
    18 Jul 2024: Webinar delivered by Daniel Smith and Scott Lyle from Zoetis and Mohamed Zaki, Cambridge Service Alliance. . ... Welcome to the Cambridge Service Alliance…. A unique global alliance between the University of Cambridge and some of the world’s leading
  14. Service in the Platform Context | Cambridge Service Alliance

    https://cambridgeservicealliance.eng.cam.ac.uk/news/2016JunePaper
    18 Jul 2024: Platform based business models, which match the needs between two or more parties, are becoming ever more important in today’s economy. ... Companies such as Uber and AirBnB are disrupting their industries in a dramatic way.
  15. guatam.jpg | Cambridge Service Alliance

    https://cambridgeservicealliance.eng.cam.ac.uk/file/guatamjpg
    18 Jul 2024: Welcome to the Cambridge Service Alliance…. A unique global alliance between the University of Cambridge and some of the world’s leading businesses. ... Help organisations to address the challenges they will face in the next three to five years,
  16. Case Study: Moving Towards a Data-Driven Business Model (DDBM) in the …

    https://cambridgeservicealliance.eng.cam.ac.uk/news/CaseStudySage
    18 Jul 2024: Nettavisen is moving towards a data-driven business model (DDBM). In particular, the firm aims to increase its market share and profitability through analysing huge volumes of user Web browsing and ... Furthermore, the authors used the DDBM Innovation
  17. 19th IEEE Conference on Business Informatics | Cambridge Service…

    https://cambridgeservicealliance.eng.cam.ac.uk/news/2017IEEEConf
    18 Jul 2024: actors. International Workshop on the Internet of Things and Smart Services - which was about business transformation due to digital economy implementation and about new types of services and innovative business models ... The workshop also included
  18. Through-Life Accountability: Managing Complex Services | Cambridge…

    https://cambridgeservicealliance.eng.cam.ac.uk/events/WebinarJune8
    18 Jul 2024: Welcome to the Cambridge Service Alliance…. A unique global alliance between the University of Cambridge and some of the world’s leading businesses. ... Help organisations to address the challenges they will face in the next three to five years,
  19. CEMEX | Cambridge Service Alliance

    https://cambridgeservicealliance.eng.cam.ac.uk/subject/cemex
    18 Jul 2024: Welcome to the Cambridge Service Alliance…. A unique global alliance between the University of Cambridge and some of the world’s leading businesses. ... Help organisations to address the challenges they will face in the next three to five years,
  20. A Systems Perspective on Business Model Evolution | Cambridge Service …

    https://cambridgeservicealliance.eng.cam.ac.uk/news/2017JunePaper
    18 Jul 2024: However, often new business models need to be altered from the initial version in order to create the design that might be sustainable and profitable. ... The lessons from the paper would be helpful for managers as they create new business models and
  21. Jingchen Hou Comment Piece on Supplying Innovation | Cambridge…

    https://cambridgeservicealliance.eng.cam.ac.uk/news/2016BlogUoCJH
    18 Jul 2024: Some companies consider collaboration with others in the supply chain. One obvious benefit of doing so would be the integration of capabilities and skills. ... Knowledge and information are not integrated between companies in the supply chain, so the
  22. Data Disruption and New Business Models in the Education Sector |…

    https://cambridgeservicealliance.eng.cam.ac.uk/news/BlogfromCUP
    18 Jul 2024: Data Disruption and New Business Models in the Education Sector. Submitted by Angela Walters on Tue, 23/02/2016 - 13:57. ... Dr Mohamed Zaki discusses data disruption and new business models in the education sector in this blog from the Cambridge
  23. CEMEX Workshop | Cambridge Service Alliance

    https://cambridgeservicealliance.eng.cam.ac.uk/news/cemex-workshop
    18 Jul 2024: On the 22nd October 2018, Azeneth Ferrero-Russell and her CEMEX Service teams worked together with Dr. ... The presentations and discussion took place at the CEMEX Innovation Lab in Prague Czech Republic.
  24. Data and Analytics - Data–Driven Business Models: A Blueprint for…

    https://cambridgeservicealliance.eng.cam.ac.uk/events/WebinarMay11
    18 Jul 2024: Data and Analytics - Data–Driven Business Models: A Blueprint for Innovation. ... Welcome to the Cambridge Service Alliance…. A unique global alliance between the University of Cambridge and some of the world’s leading businesses.
  25. Outcome-oriented contracts in logistics outsourcing relationships |…

    https://cambridgeservicealliance.eng.cam.ac.uk/news/2017SeptPaper
    18 Jul 2024: Torsten Steinbach, Carl Marcus Wallenburg and Florian Urmetzer. Outcome-oriented contracts are used for an increasing range of private and public services. ... Welcome to the Cambridge Service Alliance…. A unique global alliance between the University
  26. European Operations Management Service Forum in Nuremberg | Cambridge …

    https://cambridgeservicealliance.eng.cam.ac.uk/news/ServiceForum16
    18 Jul 2024: Concepts, Platforms and Business Models'. ... At this forum Katharina Greve presented the structure of the co-creation literature through a systematic literature review and network analysis.
  27. RECODE Sandpit | Cambridge Service Alliance

    https://cambridgeservicealliance.eng.cam.ac.uk/news/RECODESandpit
    18 Jul 2024: The feasibility study aim will be fulfilled through undertaking the following objectives:. Identify current RDM business models. ... Pilot selected future RDM business models. Contribute to the RECODE roadmap of research.
  28. Inside neural networks | Cambridge Service Alliance

    https://cambridgeservicealliance.eng.cam.ac.uk/news/neuralnetworks
    18 Jul 2024: While our understanding and application of neural networks are progressing at speed, there is still much work to be done. ... Read Inside neural networks: and how they are helping organisations make better decisions.
  29. New Membership Model for the Alliance | Cambridge Service Alliance

    https://cambridgeservicealliance.eng.cam.ac.uk/news/2018Membership
    18 Jul 2024: Welcome to the Cambridge Service Alliance…. A unique global alliance between the University of Cambridge and some of the world’s leading businesses. ... Help organisations to address the challenges they will face in the next three to five years,
  30. Supplying Innovation - Unlocking Behaviours in the Supply Chain |…

    https://cambridgeservicealliance.eng.cam.ac.uk/news/2016MarchPaper
    18 Jul 2024: Supplying Innovation - Unlocking Behaviours in the Supply Chain. Submitted by Angela Walters on Mon, 21/03/2016 - 13:42. ... March Paper on 'Supplying Innovation - Unlocking Innovative Behaviours in the Supply Chain', by Jingchen Hou, Keith Wishart,
  31. EPSRC Institutional Sponsorship Grant 2016 - Small Partnership Awards …

    https://cambridgeservicealliance.eng.cam.ac.uk/news/2016EPSRCGrant
    18 Jul 2024: Mohamed Zaki and Abdul Rauf Khan from the CSA awarded a fund to investigate the application of advanced Big Data methods in manufacturing industry. ... Welcome to the Cambridge Service Alliance…. A unique global alliance between the University of
  32. Webinar - Supplying Innovation - Jingchen Hou | Cambridge Service…

    https://cambridgeservicealliance.eng.cam.ac.uk/news/2016MayWebinar
    18 Jul 2024: Supplying Innovation - Unlocking Innovative Behaviours in the Supply Chain - Jingchen Hou, Cambridge Service Alliance, and Keith Wishart, IBM. ... This Webinar discusses the recent paper from the Alliance, ‘Supplying Innovation: Unlocking Innovative
  33. Webinar - Data Diagnostic Tool | Cambridge Service Alliance

    https://cambridgeservicealliance.eng.cam.ac.uk/news/2016NovWebibar
    18 Jul 2024: The Data Diagnostic Tool is designed to optimise and improve complex services in organisations. ... Welcome to the Cambridge Service Alliance…. A unique global alliance between the University of Cambridge and some of the world’s leading businesses.
  34. JSR Paper Awards for Mohamed Zaki | Cambridge Service Alliance

    https://cambridgeservicealliance.eng.cam.ac.uk/news/JSRPaperAwards
    18 Jul 2024: Welcome to the Cambridge Service Alliance…. A unique global alliance between the University of Cambridge and some of the world’s leading businesses. ... Help organisations to address the challenges they will face in the next three to five years,
  35. Charlotte Jenkins | Cambridge Service Alliance

    https://cambridgeservicealliance.eng.cam.ac.uk/staff/charlotte-jenkins
    18 Jul 2024: Welcome to the Cambridge Service Alliance…. A unique global alliance between the University of Cambridge and some of the world’s leading businesses. ... Help organisations to address the challenges they will face in the next three to five years,
  36. Webinar - Customer Loyalty Predictive Model | Cambridge Service…

    https://cambridgeservicealliance.eng.cam.ac.uk/news/2017JanWebinar
    18 Jul 2024: Therefore, firms require new data-driven methods that combine behavioral and attitudinal data sources. ... This paper provides a framework that holistically assesses and predicts customer loyalty using attitudinal and behavioral data sources.
  37. April Paper: Effects of Social Capital on Risks Taken by Suppliers |…

    https://cambridgeservicealliance.eng.cam.ac.uk/news/2014AprilPaper
    18 Jul 2024: In particular we explore risks of OBC, construction and development of social capital and effects of social capital on risks taken by suppliers. ... In this way it contributes to firms’ risk management and customer relationship management in
  38. Zoetis | Cambridge Service Alliance

    https://cambridgeservicealliance.eng.cam.ac.uk/subject/zoetis
    18 Jul 2024: Webinar delivered by Daniel Smith and Scott Lyle from Zoetis and Mohamed Zaki, Cambridge Service Alliance. . ... Welcome to the Cambridge Service Alliance…. A unique global alliance between the University of Cambridge and some of the world’s leading
  39. A Taxonomy of Data-driven Business Models used by Start-up Firms |…

    https://cambridgeservicealliance.eng.cam.ac.uk/news/March2014Paper
    18 Jul 2024: The March 2014 Paper on 'Big Data for Big Business? A Taxonomy of Data-driven Business Models used by Start-up Firms' by Philipp Max Hartmann, Mohamed Zaki, Niels Feldmann and ... The Data Driven Business Model (DDBM) framework represents a basis for the
  40. Caterpillar hosts Community of Interest Meeting | Cambridge Service…

    https://cambridgeservicealliance.eng.cam.ac.uk/news/CoICaterpillar
    18 Jul 2024: Towards Ecosystem components: unpacking how ecosystems function. Additional topics covered a ‘Preliminary Analysis of the Successful Digital Service Business Modelsand ‘work done on engaging front-line employees in service innovation’.
  41. Webinar - Big Data Analytics Architecture for Businesses | Cambridge…

    https://cambridgeservicealliance.eng.cam.ac.uk/news/2018JanWebinar
    18 Jul 2024: Organisations suffer from a comprehensive architecture to manage and monitor the development of existing and new open-source big-data tools that are constantly growing. ... Welcome to the Cambridge Service Alliance…. A unique global alliance between
  42. Webinar - Critical Incidents in Complex Services | Cambridge Service…

    https://cambridgeservicealliance.eng.cam.ac.uk/news/2016OctWebinar
    18 Jul 2024: 3 Oct 2016 - Critical incidents in complex service contracts: human causes and means of prevention - Chara Makri. ... The increased complexity of service networks can impact safety and increase risks,especially for manufacturers operating in
  43. Community of Interest Meeting - April - 'Ecosystems' |…

    https://cambridgeservicealliance.eng.cam.ac.uk/news/2016CoIMeeting
    18 Jul 2024: The April Community of Interest (CoI) meeting took place in Cambridge, UK and was well attended by Alliance partners. ... Multiple case studies were presented and detail workshops were conducted, discussing the different linkage types between companies
  44. RECODE Workshop at CIRP manufacturing systems 2017 conference in…

    https://cambridgeservicealliance.eng.cam.ac.uk/news/2017MayMZCIRP
    18 Jul 2024: of 15 cases from the consumer goods industry using primary and secondary data. ... When fully embraced, redistributed manufacturing can be a core strategy for a new business unit or a small business.
  45. Video - What is the Shift to Services Executive Course all about? |…

    https://cambridgeservicealliance.eng.cam.ac.uk/news/2017S2Svideo
    18 Jul 2024: How prototyping a service works. How tools such as emotion mapping, process mapping, business model innovation and blue-printing play a role in service design. ... Defining the business model – focusing on your customers’ needs. Planning your service
  46. janet.jpg | Cambridge Service Alliance

    https://cambridgeservicealliance.eng.cam.ac.uk/file/janetjpg-2
    18 Jul 2024: Welcome to the Cambridge Service Alliance…. A unique global alliance between the University of Cambridge and some of the world’s leading businesses. ... Help organisations to address the challenges they will face in the next three to five years,
  47. Webinar - November - How Industry Evolution and Conditions affect…

    https://cambridgeservicealliance.eng.cam.ac.uk/news/WebinarNov2015
    18 Jul 2024: Welcome to the Cambridge Service Alliance…. A unique global alliance between the University of Cambridge and some of the world’s leading businesses. ... Help organisations to address the challenges they will face in the next three to five years,
  48. Global Engineering Services Paper Accepted to JOM | Cambridge Service …

    https://cambridgeservicealliance.eng.cam.ac.uk/news/2016JOMpaperAN
    18 Jul 2024: and Neely, A.D. (2016) “Global Engineering Services: Shedding Light on Network Capabilities”, Journal of Operations Management, 42–43, March, pp. ... The specific context for the study is professional engineering services and particularly those
  49. June 2015 Newsletter | Cambridge Service Alliance

    https://cambridgeservicealliance.eng.cam.ac.uk/news/2015Newsletter
    18 Jul 2024: April Webinar - Business Model Innovation in an Emerging Ecosystem. ... Blog on Data-Driven Business Models (DDBM): A Blueprint for Innovation.
  50. Webinar on Classification of Noisy Data | Cambridge Service Alliance

    https://cambridgeservicealliance.eng.cam.ac.uk/news/2017FebWebinar
    18 Jul 2024: 13 February 2017 - Classification of Noisy Data: An Approach Based on Genetic Algorithms and Voronoi Tessellation - Abdul Khan. ... Digitalization of manufacturing, the Industrial Internet of Things (IIoT) and the fourth industrial revolution
  51. Is Big Data still big news? | Cambridge Service Alliance

    https://cambridgeservicealliance.eng.cam.ac.uk/news/BigDataBigNews
    18 Jul 2024: Except below:. People talk about ‘data being the new oil’, a natural resource that companies need to exploit and refine. ... To get value out of big data, organisations need to be able to capture, store, analyse, visualise and interpret it.

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